Terms

Terms of Service

FrontDeskAgent Online provides AI receptionist and front desk automation installation, management, and related support. A written scope, access requirements, and payment terms apply before production work begins.

Pricing

Standard entry pricing is £700 installation and managed service from £400 per month. Larger, private, self-hosted, high-volume, or regulated builds require a custom quote.

Client approval

Clients are responsible for approving scripts, voice style, knowledge-base content, escalation rules, email permissions, outbound calling rules, and any legal or regulated wording used by their business.

Voice and identity

Voice style must be consent-based and authorised. A director-matched, employee-matched, or other real-person voice profile may be used only with written permission from the person whose voice is used. The service must not be used to impersonate a person without permission or to mislead callers about who they are speaking with.

Availability

AI, telephony, email, calendar, and third-party APIs can be affected by provider outages, internet routing, phone-network issues, access limits, or client configuration. No service can guarantee every external provider will be available at all times.

Payments

Invoices are issued after scope approval. PayPal or bank transfer may be available depending on the agreed setup. Work may pause if invoices are unpaid or required client access is not supplied.